Twenty24 Blog

The Twenty24 Community

At Twenty24, we understand that the privacy and security of your personal information is an important issue to you and we are committed to protecting it. We aim to be completely transparent on how we collect, process, and store your personal information.

This privacy policy explains how Twenty24 (“we”, “us”, “our”) collects and processes your personal information, and your related privacy rights.

The processing of your information is carried out by or on behalf of Twenty24 (who is the ‘controller’ of the personal information collected as set out below).

Please take the time to read this policy carefully. If you have any questions about it or would like to update your communication preferences, please contact us by email at: admin@touchbaja.com.

Cookies

By using this website (www.twenty24.org), you consent to us using cookies that can track your activity. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to help provide a customized experience, as well as to provide reporting information.

You may adjust your web browser settings to accept or refuse cookies. It is not necessary to enable cookies for the website to work, but it should enable us to provide you with a better browsing experience.

Cookies will be used for the following purposes only: to store your chosen location and return you to the correct website upon your return.

We will not use cookies to collect personal information, or data that becomes personal information if we combine it with other information.

Our website also uses Google Analytics to gather and store information that your browser sends to the server when using the website. This data includes your IP address, webpages you’ve accessed, and documents you’ve downloaded. For more information about Google Analytics and its privacy practices, please see: https://support.google.com/analytics/topic/2919631

How do we obtain your personal information?

i. Directly from you: we collect personal information when you communicate with us using any media or in person. You may give us information to sign up for our e-mails and communications, as well as submitting contact forms.

ii. When information is publicly available: we may collect and combine information that is publicly available with information we already hold to better understand our supporters and improve our work. This may include:

a. Information publicly available on social media platforms like Facebook (please see below for the Facebook’s ‘Custom Audience’ program), Twitter, or Instagram: we may collect personal information when you have used social media platforms to contact us. Please check your privacy settings or their privacy policies as you might have given us permission to access information from those accounts.

b. When you visit our websites: we may automatically collect technical information from your computer or device such as IP address, and via cookies and similar technologies. Please see our Cookies Policy above for more information.

We may combine your personal information from one or more of these sources for the purposes set out in this policy.

What personal information we collect

We may collect, store and use the following kinds of personal information:

a. Identity data, including your name, username, date of birth (for example, if you donate, volunteer, or sign up for an event).

b. Contact data, including your email address, mailing address, and phone number (for example, if you sign up to receive updates from us).

c. Technical data such as your IP address, when you browse our website.

d. Marketing data such as your preferences for receiving communications from us.

e. Media data such as photographs, video and audio recordings.

f. Any other information you provide us as above (see How we obtain your personal information).

How we use your personal information

As a nonprofit we rely on a variety of methods to keep our subscribers engaged and informed about our work. We may use data collected for different purposes. We process your personal data for the following purposes:

a. To keep you informed and obtain your views of our activities.

b. To provide you with upadates on posts and various other information.

c. To process and respond to requests, enquiries, prayers requests, and complaints received from you or about you.

d. To provide services or information requested by you and any related communications.

e. To recommend products and services that we believe will be of interest to you.

f. To administer our website.

g. To transfer to service suppliers who undertake processing on our behalf, at our direction or otherwise to transfer any personal information to any other regulator or government body as required.

h. For legal obligations (including those arising under contracts) and regulatory compliance.

i. For any other purposes which we will notify you about.

Sensitive personal information

Data privacy law identifies certain categories of personal information as sensitive and therefore requiring more protection. It is unlikely that we will collect and/or use your sensitive personal information (also known as special category data). If we do, we will only do so where we have your explicit consent unless otherwise permitted under data privacy law.

PLEASE BE AWARE THAT if you send us unsolicited sensitive personal information, you do so at your own choice, as we do not have the expertise to provide specialist support in this area. See how we will share your information below.

Our legal basis for collecting and using your personal information

In order to lawfully collect, hold and use your personal information, we must rely on one or more of six grounds set out in data privacy law. We consider the following to be relevant to our use:

a. Where you have given consent (for example, to send you written or promotional materials by email, and we may ask for your explicit consent to collect certain types of sensitive information).

b. Where it is necessary to comply with a legal obligation.

c. Where it is necessary for the performance of a contract with you or take steps at your request prior to entering into a contract (for example in order for you to use one of our posts or publications).

d. Where it is necessary to protect someone’s vital interests. While we are not able to advise people directly on their personal circumstances, and do not provide a helpline service, we may from time to time receive enquires from individuals in distress. We may refer these enquiries on to those better equipped to assist if we feel yours or another’s vital interests are at risk.

e. Where there is a ‘legitimate interest’ – as defined below – in us doing so.

LEGITIMATE INTERESTS

The law allows us to collect and use personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as to do so it is fair, balanced and does not unduly impact on your rights). In general, our legitimate interests are the running and maintaining a biblical blog site and pursuing our mission and vision. This may include  administration and operational management, and campaigning (including sending marketing by mailon behalf of twenty24 or charitable organizations we support). When we rely in this lawful basis, we consider and balance any potential impact on you (positive and negative) and on your privacy rights.

How long we keep your information

Whatever your relationship with us, we only keep your personal information as long as necessary to fulfill the purposes we hold it for, including satisfying any legal, accounting or reporting requirements.

That length of time may vary depending on the reasons for which we are processing the personal information and whether we have a legal (for example under ontractual obligations) necessity to keep it for a certain amount of time.

Once the retention period has expired, personal information will be confidentially disposed of or permanently deleted.

If you object to further contact from us, we will keep some basic information about you on a ‘suppression list’ in order to comply with your request in the future.

Security

We undertake proportionate and appropriate measures to ensure security and confidentiality of your personal information. We make sure that your personal information is only accessible by trained staff, volunteers, and contractors. Access to sensitive personal information will be restricted to only those individuals that need this data in order to carry out their functions. We also use password protections. These are examples – we ensure appropriate measures are in place proportionate to the risk involved.

Our site is protected by HTTPS, meaning that any personal information that you transfer to us via our website is encrypted and is stored as securely as possible. The transmission of information via the internet is never completely secure, and we cannot guarantee the security of personal information transmitted via the internet.

Links to other websites

Our website may include, at times, links to other websites which you may find useful. This policy does not cover their privacy practices and we are not responsible for the content of other sites or their privacy policies and practices. We encourage you to read the privacy policies of any external sites you visit via links on our websites.

Communicating with you

Blog and marketing communications:

We may use your contact details to provide you with information about our work including our blog posts, events, services and/or activities which we consider may be of interest to you.

Where we do this via email, SMS or telephone, we will not do so without your prior consent (unless allowed to do so via applicable law).

Where you do not wish to be contacted by us about our work, events, services and/or activities in the future, please let us know by email at contact@twenty24.org. You can opt out of receiving emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails.

Social media/digital:

Depending on your settings or the privacy policies for social media sites like Facebook and Twitter you may receive targeted communications about us through our use of social media audience tools.

Administrative communications:

We will also communicate with you for other purposes using the contact details you have provided. For example, to respond to a prayer request or to verify your desire to recieve communications from us.

Please be aware we may still need to contact you for administrative purposes even where you have opted-out of receiving marketing from us.

Sharing your personal information

We will never share your information with any other party unless required by law. 

Your rights

Where we rely on your consent to use your personal information, you can withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing purposes (change your communication preferences at any time by contacting us). You also have the following rights:

Right of access – You can request access to personal information we hold about you. Provided we are satisfied that you are entitled to a copy and we have confirmed your identity, we will provide the information subject to any applicable exemptions. If you wish to make the request, please contact us.

Right of rectification – You have the right to request that we correct inaccurate personal information concerning you. You can ask us to check if you are unsure.

Right of erasure – In some circumstances you may request we delete your personal information. Note that in many cases we will need to keep limited personal information about you in order to ensure we don’t send you further communications (This is sometimes called the ‘right to be forgotten’).

Right to restrict processing – You may ask for our use of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.

Right to object – You can ask us not to use your personal information for direct marketing purposes (cash appeals, raffles and fundraising campaigns), or where we are using it on the basis of our legitimate interests or for research or statistical purposes. You may opt-out from email marketing by clicking the ‘unsubscribe’ link in our emails or contact us if you wish to no longer receive marketing communication in the post.

Right to data portability – Where we are processing your personal information by ‘automated means’ and either (i) because we have your consent or (ii) because it is necessary for a contract with you, you may ask us to provide your personal information to you or another service provider in a machine-readable format.

Rights related to automated decision-making – You have certain rights in relation to decisions made solely on the basis of automated processing of your personal information that has legal or similar effects on you.

We may ask you for additional information to confirm your identity before disclosing personal information to you.

Please note that these rights may only apply in limited circumstances.

Changes to this policy

We may need to update this policy from time to time, including to reflect changes in the relevant law or in the way we collect, process and store your data. We will notify you when significant changes will be made to this policy.

Contact details and complaints

If you have any queries relating to this policy, please contact us by email at contact@twenty24.org.